Whether travelling by air or rail, and also by ship, bus and coach.
For the first time, millions of holiday-makers travelling in the EU this summer will be protected by comprehensive passenger rights – whether travelling by air or rail, and now also by ship, bus and coach. But research shows that two-thirds of passengers are not aware of their rights. For this reason, the Commission is launching a new campaign to inform the many people gearing up to travel this summer about their passenger rights, and how to claim them if needed.
Vice-President Siim Kallas, responsible for mobility and transport, said: “For millions of Europeans, holidays are a time to have a well-deserved rest, and the vast majority will travel without any problem. But sometimes things do go wrong. This summer for the first time, holiday-makers can travel across Europe – from London to Lisbon or Ljubljana – knowing they are covered by passenger rights under EU law wherever and however they travel. But passengers need to know their rights to be able to use their rights. This campaign will put more information in their hands.”
A campaign website has been launched covering all transport modes. The website is available in all of the EU’s official languages. A mobile app is available covering all transport modes and four mobile platforms: Apple iPhone and iPad, Google Android, RIM Blackberry and Microsoft Windows Phone 7. The app is available in 22 EU languages. For each potential problem, the app explains the passenger’s rights and provides information on who to contact in order to complain.
For more information: http://ec.europa.eu/transport/passengers/index_en.htm